Parity Trust > Customer Satisfaction

Customer Satisfaction

Parity Trust welcomes your feedback, be it good or bad, as it enables us to review our service and customer care procedures to ensure they are of a consistently high standard.

All written correspondence should be addressed to:

Customer Services

Parity Trust

East Wing

1000 Lake Side

North Harbour

Portsmouth

PO6 3EN

Or you can call us on:
02392 375921

Alternatively - write a review about the service you received from us on the disc directory website - just follow the link and anyone else visiting the site will see your comments about us.

Complaints

If you contact us with a complaint, it will be quickly acknowledged either by telephone or in writing. We will investigate the matter fully and you will be sent a letter of response as soon as possible. Should the matter take longer than usual to investigate, we will keep you regularly updated. However, we always aim to find a solution within four weeks.

If you are not satisfied with the response, please write to the Chief Executive. If you are still dissatisfied, you should write to the Chairman of the Portsmouth Area Regeneration Trust (Guarantee) Ltd. Both letters should be sent to the above address. If the matter remains unresolved, you may refer the complaint to the Financial Ombudsman Service via the website at www.financial-ombudsman.org.uk or by telephone on 0845 080 1800.

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